al999 Terms and Conditions

Key Definitions

• "Platform" refers to the al999 website, mobile application, and all associated digital services.
• "User" or "Member" refers to any person registered on this platform.
• "Account" refers to each member's individual login identity and associated balance.
• "Bonus" refers to promotional credits or rewards granted by al999.
• "Wagering Requirement" refers to the condition of placing a specified amount in bets before a bonus can be withdrawn.
• "Services" refers to all gaming, betting, and related services offered by al999.

Account Opening Requirements

• To open an account at al999, you must be at least 21 years old.
• Each individual may operate only one account.
• All information provided at the time of registration must be accurate, complete, and up to date.
• You must operate the account in your own name and for yourself — operating an account on behalf of another person is prohibited.
• If an account is opened with false information, it may be closed immediately and any deposited funds may be forfeited.

User Security Responsibilities

• Keep your password strong and change it regularly.
• Never share your login details with anyone.
• If you log in from a public or shared device, make sure to log out at the end of your session.
• If you suspect unauthorized access to your account, contact [email protected] immediately.
• The account holder is solely responsible for all activity conducted from their account.

Deposit Rules

• Accepted payment methods at al999: bKash, Nagad, Rocket and bank transfer (e.g. Dutch-Bangla Bank, BRAC Bank, etc.).
• The minimum deposit amount is ৳500. Deposits below this amount will not be processed.
• Deposited funds are generally credited to your account within a few minutes.
• Only deposit from a payment account registered in your own name — third-party payments will not be accepted.

Withdrawal Rules

• The minimum withdrawal amount is ৳500.
• Withdrawal requests are generally processed within 10 to 45 minutes.
• Withdrawals will only be made to the same payment method used for the deposit.
• If an active wagering requirement is in place, withdrawal of bonus winnings may be temporarily suspended.
• For large withdrawal amounts, additional documents may be required if identity verification has not been completed.

Welcome Bonus

• New members will receive a 200% bonus on their first deposit, up to a maximum of ৳15,000.
• Example: deposit ৳1,000 and get ৳2,000 in bonus — total balance ৳3,000.
• Another example: deposit ৳16,000 and receive the maximum bonus of ৳15,000 — total balance ৳31,000.
• The bonus can only be claimed once and applies to a new member's first deposit.

Wagering Requirement

• A 20× wagering requirement applies to the welcome bonus.
• Wagering is calculated on the bonus amount only — not on the deposit amount.
• Example: ৳2,000 bonus × 20 = ৳40,000 must be wagered before bonus winnings can be withdrawn.
• The bonus balance cannot be withdrawn before the wagering requirement is met.
• al999 reserves the right to cancel any bonus if abuse is suspected.

VIP Program

al999 has three VIP tiers for regular players:

• Bronze: up to 0.5% cashback per week.
• Silver: up to 1.0% cashback per week.
• Gold: up to 1.5% cashback per week.
• The opportunity to advance to a higher tier depends on regular activity on the platform.
• VIP benefits may change at al999's discretion.

General Gaming Rules

• All bets and gaming decisions are made at your own risk.
• Once confirmed, a bet cannot be changed or cancelled.
• If a bet is voided due to a technical error, al999 will refund the staked amount.
• Winnings obtained by exploiting system vulnerabilities or bugs are invalid and may be cancelled.
• Detailed game rules are available on each game category page.

Sports Betting

• Betting is available on various sports including cricket, football, and kabaddi.
• Odds may change at any time — the odds at the moment a bet is confirmed are final.
• If a match is cancelled or postponed, the settlement of the relevant bet will follow the applicable rules.
• Winnings from any bet linked to match-fixing or corrupt results will not be paid out.

List of Prohibited Conduct

• Creating or operating multiple accounts.
• Using a false identity or fake documents.
• Bonus abuse — such as claiming bonuses through multiple accounts.
• Using software bots, automation scripts, or unauthorized third-party tools.
• Money laundering or depositing funds from illegal sources.
• Attempting to find or exploit system vulnerabilities.
• Harassing or threatening other users or staff.
• Operating an account on behalf of a minor or granting them access.

Copyright & Ownership

All content on the al999 platform — including logos, designs, graphics, text, software, trademarks, and other materials — is the exclusive property of al999 or the rights of the respective licensors.

• No content may be copied, reproduced, or distributed without prior written permission from al999.
• Limited copying for personal, non-commercial use is permitted.
• Ownership of game software and content remains with the respective providers (e.g. Pragmatic Play, JILI, Spribe, etc.).

Limitations of Liability

• al999 is not responsible for financial losses arising from a user's gaming decisions.
• In the event of issues caused by technical errors, network disruptions, or uncontrollable events (force majeure), al999 will make every effort to resolve them but cannot guarantee compensation.
• For issues related to third-party payment services (bKash, Nagad, Rocket), the respective service provider is responsible.
• al999 is committed to always operating a safe and fair platform and ensuring fair play.

Account Closure Situations

al999 reserves the right to suspend or permanently close an account under any of the following circumstances:

• Violation of any clause of these terms and conditions.
• Suspicion of fraud, deception, or illegal activity.
• Failure to respond to an identity verification request.
• Account remaining inactive for an extended period.
• At the user's own request (self-exclusion or account closure application).

Balance After Closure

• The balance of an account closed due to a rule violation may be forfeited.
• In the case of self-exclusion, the original deposited balance will be returned if eligible.
• For any matter regarding a closed account, please contact [email protected].

Our Responsible Gaming Features

• Deposit Limits: You can set your daily, weekly, or monthly deposit limit.
• Break Feature: Take a cooling-off period for a temporary break.
• Self-Exclusion: Exclude yourself from the platform temporarily or permanently whenever needed.
• Reality Check: Receive reminders about your playing time and spending at regular intervals.

Change Policy

• al999 reserves the right to amend these terms and conditions at any time.
• In the case of significant changes, users will be notified via email or through the platform.
• Continued use of the platform after any changes will be considered acceptance of the new terms and conditions.
• Visit this page regularly to stay informed about the latest terms and conditions.
• If you have any questions about the terms and conditions, please contact [email protected].