al999's Privacy Policy
Your personal information is extremely important to us. Through SSL encryption and strict data protection practices, al999 ensures that your information remains secure at all times.
Introduction & Applicability
al999 ("we", "our", "platform") is an online gaming platform that provides entertainment services for players in Bangladesh. This Privacy Policy applies to visiting our website and using any of our services.
By using our platform or creating an account, you agree to the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services and contact our support team.
al999 only provides services to individuals aged 21 or older. We do not knowingly collect information from minors. If we become aware that information from a minor has been collected, it will be deleted immediately.
Information We Collect
al999 collects various types of information to operate its services. This information is collected in two main ways: what you provide directly, and what is collected automatically through your use of the platform.
2.1 Information You Provide Directly
- Full name, date of birth, and national identity information (for age verification)
- Email address and contact details
- Payment information — bKash, Nagad, Rocket, or bank account details
- Password for account security (stored in encrypted form)
- Information provided when contacting the support team
- Any documents submitted for identity verification
2.2 Automatically Collected Information
- IP address and device identifier information
- Browser type, operating system, and device model
- Login times, session duration, and activity logs
- Pages you visited and how long you spent on them
- Transaction history and gaming activity records
- Information collected through cookies and similar tracking technologies
Purpose of Data Use
al999 uses collected information only for the purposes listed below. We never sell your information to third parties or share it for commercial purposes without your consent.
- Account Management: Creating, verifying, and securing your account and confirming your identity.
- Financial Transaction Processing: Completing deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
- Service Improvement: Analysing platform performance and improving the user experience.
- Security: Preventing fraud, blocking unauthorised access, and maintaining fair play.
- Customer Support: Resolving your questions and issues with 24/7 live chat and email support.
- Responsible Gaming: Identifying unusual gaming behaviour and providing support where needed.
- Legal Compliance: Retaining information to comply with applicable laws and regulations.
- Communication: Sending important platform updates and service-related notifications.
Data Sharing & Disclosure
al999 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
We work with trusted third parties for payment processing, identity verification, and technical support. These partners only have access to the information necessary to perform their specific functions and are required to comply with our privacy standards.
4.2 Legal Requirements
We may disclose information in response to a court order, a lawful request from a government authority, or a requirement under applicable law. In such cases, only the minimum necessary information will be disclosed.
4.3 Fraud Prevention
Limited information may be exchanged with other gaming platforms to detect or prevent suspected fraudulent activity. This process is always conducted on a lawful basis.
Cookies & Tracking Technologies
The al999 website uses cookies and similar technologies that store small data files in your browser. These technologies help improve the performance of our platform and make your browsing experience smoother.
5.1 Essential Cookies
These cookies are essential for the core operation of the platform — such as maintaining your login session, managing security tokens, and remembering your preferences. Disabling them will prevent the website from functioning properly.
5.2 Functional Cookies
These cookies store your language preferences, display settings, and other customisation information. They provide a personalised experience on each visit.
5.3 Analytics Cookies
These cookies help us understand how users interact with our platform. This information helps us continuously improve our services. The data is analysed in aggregate and is not personally identifiable.
You can control or reject cookies by changing your browser settings, though this may affect some platform features.
Data Protection & Security
Keeping your information secure is one of al999's top priorities. We use industry-standard security practices that protect your personal and financial information from unauthorised access.
- SSL/TLS Encryption: All data transmission between your browser and our servers is protected by 256-bit SSL encryption.
- Password Hashing: Your password is stored using an industry-standard one-way hashing algorithm — no employee can view it.
- Secure Payment Processing: All financial transactions (bKash, Nagad, Rocket, bank transfer) are processed through secure encrypted channels.
- Access Controls: Through strict role-based access controls, only authorised employees can access the information they need.
- Regular Security Reviews: Our security measures are reviewed and updated on a regular basis.
- Data Backups: Your information is stored in secure, encrypted backup systems.
Data Retention Period
al999 retains your information only for as long as it is necessary or legally required. Retention periods for different types of information are as follows:
- Active Account Data: Full information is retained for as long as the account remains active.
- Financial Transaction Records: Retained for an extended period to meet legal obligations and audit requirements.
- Closed Account Data: Retained for a set period after account closure for fraud prevention and legal purposes.
- Support Communications: Retained for a limited period to improve customer service quality and for training purposes.
- Log Files: Retained for a defined period for security review and analysis.
Once the retention period ends, your information will be securely deleted or anonymised.
Your Rights
Every user registered with al999 has the following rights regarding their personal information. Contact our support team to exercise these rights.
8.1 Right to Access
You may request a copy of all personal information we hold about you. We will fulfil this request within a reasonable timeframe.
8.2 Right to Rectification
If any of your information is inaccurate or incomplete, you may ask us to correct or update it. Identity verification may be required to amend core account details.
8.3 Right to Erasure
You may request deletion of your personal information. However, information related to legal obligations, financial transaction records, or ongoing disputes may need to be retained for a specified period.
8.4 Right to Object to Processing
In certain circumstances you may object to the processing of your information. You always have the right to object to your information being used for marketing purposes.
8.5 Right to Data Portability
You may request your information in a structured, commonly used, and machine-readable format.
Protection of Minors
al999 strictly does not provide services to anyone under the age of 21. We do not collect information from minors or allow them to open accounts.
An age verification process is carried out at the time of account registration. If a minor opens an account by providing a false age and this comes to our attention, that account will be closed immediately and all collected information will be deleted.
If a parent or guardian believes their child is using our platform, please notify us immediately at [email protected].
Third-Party Links & Services
The al999 platform may sometimes contain references to third-party websites. These external sites have their own privacy policies, and al999 is not responsible for them.
Payment providers such as bKash, Nagad, and Rocket have their own privacy policies that apply to their services. You are advised to review the relevant payment provider's policy before completing a transaction.
Policy Changes & Updates
al999 may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A summary of the changes will be displayed when you log in to the platform
- The "Last Updated" date at the top of this page will be changed
Continuing to use our platform after significant changes have been made will be considered as your acceptance of the revised policy. If you do not agree with the changes, please contact us to close your account.
Contact Us — Data Protection
For any questions about the privacy policy, requests regarding your information, or security concerns, please contact our support team. We provide assistance 24/7 in both Bengali and English.