al999 Responsible Gaming — Your Protection Is Our Priority
Enjoy the fun of entertainment while staying within your limits. al999 is committed to providing you with a safe and healthy gaming experience.
Gaming is for entertainment — not a source of income
al999 is committed to creating an exciting and safe gaming environment for players in Bangladesh. Online gaming and betting are entirely for entertainment purposes — they should never be considered a regular source of income.
We believe that responsible gaming means staying in control of your budget and time, and seeking help when gaming becomes a source of stress rather than enjoyment. Our platform provides multiple tools and support options to give you that control.
Always keep this in mind before playing at al999: only bet what you can afford to lose. Never play with borrowed money or funds needed for household expenses.
- Placing more and more bets to try to recover lost money
- Hiding your gambling from family or friends
- Spending beyond your budget
- Skipping important tasks to sit down and play
- Feeling anxious because you cannot stop playing
If you notice any of these signs in yourself, contact our support team without delay.
Our Protection Tools
al999 provides several effective tools to keep your gaming experience safe. You can use these to manage your gaming activity at any time.
Set a Deposit Limit
You can set daily, weekly, or monthly deposit limits. Once a limit is set, you will not be able to deposit more than the specified amount. This tool directly helps you stay within your budget.
Time-Out Feature
If you feel you need a break, you can take a time-out ranging from 24 hours up to 30 days. During this time your account will be temporarily inactive.
Self-Exclusion
If you feel you need to stop playing, you can use self-exclusion to close your account for a set period or permanently. This is a firm step — al999 will fully support you through it.
Transaction & Gaming History
You can view the complete history of every bet, deposit, and withdrawal. Review this history regularly — it will keep you aware of your spending patterns.
24/7 Support Team
The al999 support team is available around the clock via live chat and email ([email protected]). Support is available in both Bengali and English.
Age Verification
Only people aged 21 and above may open an account and play at al999. Providing proof of age during account verification is mandatory.
How to Set Your Limits
After logging into your al999 account, follow the steps below to easily set your own gaming limits.
Go to Account Settings
After logging in, click on your profile icon in the top right corner and select "Account Settings".
Open the "Responsible Gaming" Section
In the settings menu, find the "Responsible Gaming" option.
Choose the Tool You Need
Deposit limit, time-out, or self-exclusion — select the tool that suits your needs.
Set the Amount and Duration
Enter your limit or break duration and confirm. Changes will take effect immediately.
Contact the Support Team
For any issues, chat with us live or email [email protected] — we are always here for you.
Healthy Gaming Habits
Build a few simple habits to keep your gaming experience enjoyable at all times.
- Decide how much you will spend today before you start playing
- Never play when you are tired, stressed, or emotionally driven
- Take regular breaks — avoid playing for long stretches at a time
- Do not place more bets after a loss in an attempt to recover the money
- Spend time with family and friends and keep up your other hobbies
- Review your spending at the end of the month and lower your limits if needed
- Never bet with borrowed money or credit
- Let someone close to you know that you are playing at al999
Self-Exclusion — When and How
Self-exclusion is an important decision. It is a courageous and responsible step taken to protect yourself and your family.
Temporary Self-Exclusion
You can suspend your account for a set period (7 days, 30 days, or 6 months). During this time you will not be able to log in or make any transactions. Your account will be reactivated once the period ends.
No promotional emails or notifications are sent during a temporary exclusion period.
Permanent Self-Exclusion
If you want to stop playing long-term, you can choose permanent self-exclusion. In this case the account will be permanently closed and cannot be reopened. Your remaining balance will be returned to you safely.
Permanent exclusion is a final decision. You are advised to speak with the support team first.
To activate self-exclusion: contact us via al999 live chat or email [email protected]. Our team is available 24/7 and will assist you with complete confidentiality.
To open an account and play at al999, you must be 21 years of age or older.
21+ Age Policy & Protection of Minors
al999 is committed to keeping minors completely away from gaming. Age verification is mandatory at the time of account registration. If any account holder is found to be under 21, that account will be closed immediately and all deposited funds may be forfeited.
If a younger member of your household uses your device, use parental control software. Never leave your al999 login details within reach of children or teenagers.
- Age is verified using a national ID card or passport at the time of registration
- Re-verification may be requested on any suspected account at any time
- Accounts suspected of underage play are suspended
Contact Us for Support
The al999 support team is by your side around the clock. Do not hesitate to reach out with any concerns, questions, or requests for help related to gaming.
Live Chat
Click the live chat button at the bottom right of any page to speak directly with our support team. Service is available in both Bengali and English.
Available 24/7
Email Support
Email us about anything related to responsible gaming. Your information will be kept completely confidential.
Read the FAQ
Answers to common questions about responsible gaming, account limits, and self-exclusion can be found on our FAQ page.
Questions About Responsible Gaming
Here are answers to the questions we most often receive about responsible gaming.
Enjoy the Entertainment — Responsibly
al999 offers cricket betting, live casino, and slots — all in a safe and reliable environment. Get started today and enjoy within your limits.
For players aged 21 and above only. Play responsibly.